The true measure of a successful insurance program is its responsiveness to losses. Considering the fundamental importance of claims management services to a client, many brokers have not traditionally focussed their resources and talents on the pursuit of claims recoveries, instead, passing off the responsibility to a claims department or third party provider who act as a clearing house for information.
Iridium offers a fundamental difference to its peers, by choosing to embed claims advocacy within the account team. Claims advocacy is a core competency of every account team at Iridium and accountability for prompt claims resolution remains at all times with the Account Lead on each account. Having claims handled by the dedicated account team that has the greatest understanding of clients’ operations, policy terms and conditions and coverage intent, has proven to be a winning formula for our clients.